Overcoming Skepticism with Public Reporting: A Real Life Example
Many consumers are skeptical of CINs/ACOs
because they are largely unproven. Public reporting to demonstrate services and value can be used to counter this skepticism. Last month we saw a real life example as Texas Health Resources (THR) unveiled its quality metrics. The initial data released includes 15 quality indicators composed of about 200 clinical metrics. THR cited the following benefits of public reporting:
- Patients and families are provided better information about quality and safety of healthcare.
- Transparency drives continuous clinical process improvement through accountability.
- Reporting helps the organization better document care, obtain more valued data and drive performance improvement.